Privacy

Last reviewed October 12, 2026

What this website collects

Very little. There is no contact form, no newsletter signup, no login, no shopping cart and no comment section. The site sets no cookies of its own and runs no tag manager and no advertising pixel; the one session recorder is PostHog, described below. Fonts are served from this domain rather than a third-party font host, so loading a page here does not tell anyone else that you did, apart from the PostHog visit recordings.

The site is hosted on Cloudflare Pages. Like any web host, the platform records ordinary request data — IP address, timestamp, requested path, user agent — for delivery and abuse prevention. That is the hosting provider's processing, described in their own documentation, and we do not add anything to it or export it anywhere.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you call or book

To attend a repair we need a name, a service address, a contact number, and whatever you tell us about the appliance. We keep the appliance details — model, serial, symptom, what we found, what we fitted — because a repair history is the difference between a fast second visit and starting over.

We do not ask for anything we do not need. There is no reason for a refrigeration company to hold your date of birth, your income, or a copy of your identification, so we do not.

Payment information

Card payments are handled by a payment processor at the time of the visit. We do not store full card numbers, and we do not keep card details on file between jobs. Invoices and receipts are retained as business records for the period required for tax purposes.

Who else sees it

Parts suppliers receive the model and serial number when we order a component, because that is how the correct part is identified. They do not receive your name, address or phone number unless a part is being shipped directly to you and you have asked for that.

We do not sell customer information, we do not rent it, and we do not pass it to marketing companies or lead-generation services. If you are ever contacted by someone claiming to be following up on our behalf, it is not us.

How long we keep it

Job records are kept while they remain useful for servicing the same appliance and for as long as our warranty obligations and ordinary business record-keeping require. Ask us to delete your record and we will, once no warranty period is still running on work we did for you.

Asking us anything about this

Call (904) 442-8210 and say it is about your record rather than a repair. Doctors Lake Refrigeration operates as a mobile service in Orange Park, FL; there is no walk-in office, so the phone is the route for this.

This page is not legal advice and it is not a substitute for a lawyer reviewing your own arrangements. It describes what we actually do.

Terms of service · Book a visit