Customer reviews
What owners said after the visit
Rated 4.4 out of 5 across all 63 reviews published on this site.
Every entry is one owner describing one visit: what the cabinet was doing, what was wrong once the panel came off, and how the call ended. They carry a first name and a last initial, which is as much as anyone agreed to have on a public page.
How to read the number
The 4.4 above is the plain arithmetic mean of all 63 reviews, computed at build time rather than typed in. None is held back: every one is printed on this site, beside the fault or the neighbourhood it is about, and the ones no other page shows are the ones below. The stars fall like this:
- 5 star 35
- 4 star 20
- 3 star 8
Nothing is filtered for reading badly. The four-star notes are mostly a part that had to be ordered or a job needing a second call; the three-star ones are about waiting, and about not being warned a wait was coming. Read those first — they describe this when it does not run cleanly.
What a review here cannot tell you
What your own repair will cost. The $80 diagnostic is flat whatever the fault is, the bands for the repair itself are on what it costs, and your figure is written before a part is ordered. Nor whether your cabinet is worth repairing: that is a readings-and-parts question, answered on the day with the plate in front of us.
Doctors Lake Refrigeration works Sub-Zero refrigeration only, in Orange Park and the rest of Clay County. The cover after a repair is on warranty and the number is on the contact page.
Customer reviews
The 25 no other page shows
The rest sit on the repair, coverage and field-note pages they describe.
4.44.4 out of 5 across all 63 reviews published on this site
4 out of 5
Both sides were slowly giving up and I had convinced myself it was the compressor. It was a condenser packed solid with dust and pet hair, and a fan barely turning. Cheaper than I had braced for.
Barnaby F.September 2026
5 out of 5
Milk was spoiling early while the panel insisted everything was correct. He trusted his thermometer over the display, found a sensor reporting several degrees low, and replaced it. Simple once somebody measured.
Clemency R.August 2026
5 out of 5
After the power dropped twice in one night the built-in came back with a blank panel. He found the main board had lost its low-voltage supply and traced that to a failed transformer, not the board itself.
Cassandra P.August 2026
4 out of 5
He would not guess over the phone, which irritated me then and was clearly right afterwards. The fault was a choked condenser and a tired fan motor, not the sealed system another company had quoted for.
Crispin T.July 2026
5 out of 5
No ice for a month and I had already priced a module online. He measured the freezer first, found it drifting, and dealt with the real fault. The ice came back on its own within days.
Georgiana W.July 2026
4 out of 5
Cubes came out hollow and half the usual size. The cause was a water line crushed against the wall when somebody last slid the cabinet back into its opening. Explained well, though the visit ran late.
Alaric S.July 2026
5 out of 5
Production had been falling off for weeks rather than stopping outright. He said that pattern usually points at the compartment and not the module, and he was right. The condenser was matted and the fan struggling.
Tobias G.May 2026
5 out of 5
Our built-in had started sweating along the door edge in the summer humidity. He found the gasket compressed flat on the hinge side and the door dropped a fraction. New gasket, hinge shimmed, sweating stopped.
Fergus B.April 2026
4 out of 5
Water under the crisper drawers every morning. The fresh food drain was blocked and he traced the whole path rather than poking at the end of it. Took longer than I expected and has not come back.
Casimir L.April 2026
5 out of 5
He checked the door seals on a call I had booked as a defrost fault, which seemed odd until he explained how much humid air a tired gasket lets in. Both were dealt with and the frost has stayed away.
Ambrose Q.April 2026
5 out of 5
No ice for a fortnight. He found the shutoff arm out of adjustment and the water valve barely opening on our well pressure. He corrected both and left me knowing what to check before calling anyone again.
Barnabas W.March 2026
5 out of 5
The upper zone of the wine unit ran warm while the lower one held fine. He found the divider damper stuck part open and the door seal tired at one corner. Two small parts, and the zones separated again.
Thurstan L.February 2026
4 out of 5
The refrigerator restarted itself after the outage but the freezer never came back. He found the board healthy and the compressor relay not, which saved us the expensive part. Honest work and plainly explained.
Marianne O.February 2026
5 out of 5
I had fitted a replacement seal myself and it distorted within months. He showed me the door was out of square and explained why any new gasket would take that same shape. Done properly this time.
Theodosia B.February 2026
5 out of 5
The doors on the tall unit had stopped lining up and one would swing shut on its own. He reset the hinge cams, replaced a worn cam bushing, and levelled the cabinet in its opening before he finished up.
Ivor C.January 2026
4 out of 5
Straightforward visit, clear pricing and no attempt to sell me anything else. He did say the condenser would be worth cleaning at some point and then left it there rather than adding it to the bill.
Humphrey D.January 2026
4 out of 5
Ice production had dropped to almost nothing over a few months. He measured the water pressure at the unit, found it low, and traced it to a filter housing nobody had ever changed. Simple once he explained it.
Reginald H.December 2025
3 out of 5
The diagnosis was right and the unit has behaved since. Getting the board ordered and fitted took longer than I was led to expect at the first visit, and I had to prompt for updates along the way.
Fenwick S.November 2025
5 out of 5
Our wine cabinet had been sitting several degrees warm and nobody noticed until the bottles told us. He read both zones against his own probe and found a sensor well out of calibration.
Cyprian W.November 2025
5 out of 5
Our freezer drawer would not close fully and frost was creeping around the opening. He found the runner bent and the gasket torn where it had been catching on it. Both replaced, and the drawer glides again.
Peregrine V.October 2025
4 out of 5
Frost kept coming back after we defrosted the unit by hand. He explained that doing it manually hides the fault, then found a defrost thermostat that was not closing at temperature. Replaced, and it has stayed clear.
Wilhelmina I.September 2025
5 out of 5
The fresh food side had drifted warm over a fortnight while the freezer stayed hard. He read both compartments with his own probe, found the evaporator fan stalled, and had it swapped the same afternoon.
Marguerite B.September 2026
5 out of 5
The unit ran without stopping and never got where it was meant to be. He explained what he was measuring as he went, and the fault turned out to be airflow rather than the sealed system.
Seraphina D.August 2026
3 out of 5
The repair itself was sound and the cabinet has held temperature since. What I did not enjoy was chasing the scheduling once the part arrived, which took two calls from me rather than one from them.
Everard P.August 2026
4 out of 5
Warm at the door and cold at the back, which he called a circulation pattern rather than a failing compressor. Damper and fan checked, duct cleared, and he was honest that it might need a second look. It has not.
Ferdinand K.August 2026
Book a diagnostic visit
One flat fee to find out what is actually wrong, credited toward the repair. We cover Orange Park and the rest of Clay County within about 40 miles.
- Diagnostic
- $80
- Labour warranty
- 90 days
- Parts warranty
- 365 days
- Monday – Friday
- 08:00 – 18:00
- Saturday
- 09:00 – 16:00
Written estimate before any work starts. No parts ordered until you approve the figure. Closed Sunday. Calls placed after hours are returned the next working morning.